Service Course Catalogue

This class gives strategies to help service partners retain Toyota service customers after Toyota Care. Upon completition the participants will have a clear process for customer retention utilizing existing programs with personal enhancement. This improved process will build Toyota service customer loyalty and retention.

This class will give answers to frequently asked questions about Toyota's Electric Vehicle plan. Participants will build knowledge so they can have quality conversations with customers who are considering EVs or who are servicing EVs and hybrid vehicles. The information provided to these customers about Toyota’s commitment to a diverse portifio of vehicles will ensure the service department is building confidence with customers and retaining their loyalty to our dealership and service department.

The phone has morphed into additional communication platforms like texting and video calls. The foundation for any successful phone communication is a plan. Therefore, this course will focus on establishing each participant’s phone conversation plan prior to pick up, texting or sending a video.

How do you best communicate? How does your customer best receive communication? This class will approach communication as a most important
interaction point with Toyota service customers. Improving trust, revenue and customer satisfaction.

Toyota Care is the best “retention tool on the planet”. This course will present ideas and strategies to renew participants understanding and enthusiasm for the VALUE and POWER of Toyota Care.